hello everybody welcome to episode 10 of live with google for non-profits thank you so much for joining us today um you should be seeing the live chat on the right of your screens or if you're using mobile it'll be below the live video um so if you're there in the live chat um say hi to us let us know your name what organization you're representing where you're from um it'd be great to know more about the audience today um as a reminder the live chat is available to for your questions as well so
please ask your questions um and our teammates will be in the live chat answering the questions and we'll take a few at the end to answer live and during the show um just one thing to note we can't answer any account specific questions so if you have any of those please check out the google for nonprofits help center or the google workspace help center and those will be there to answer your questions and there's a community forum where you can post your questions as well if they're account spec
ific awesome so a couple reminders before we get started um so this will be recorded on our youtube channel it's at the same link that you're currently at right now so if you want to come back and watch this later go through some of the tips one more time you can go to this link and you'll be able to watch this video and you can also go to the google for non-profits youtube channel and you can watch it again at your convenience um another thing to note too is if you're looking for other episodes
of live with google for non-profits you can see those on our youtube channel as well there are also some overall webinars that go through google for non-profits on how to get started how to activate products um so if you're looking for any of that kind of content it's there on our youtube channel um for those of you who are joining us for the first time live with google for non-profits is a show that we do about twice a month and we cover various topics about google products resources and train
ings available for nonprofits and different opportunities for non-profits even outside of google so every week we have different speakers that come on and cover a specific topic so today we'll be talking about google workspace for non-profits um if you didn't hear the news google workspace is officially available for non-profits so if you're logging in to your google for nonprofits account you'll see google workspace you'll be able to activate google workspace for non-profits if you haven't yet
um and i'm excited to let you know that we have two guest speakers joining us today um so i'll just go ahead and bring them onto the screen so we have kim kim is joining us today and she is a google workspace product expert she's been at google for over six years and she's excited to be here today to let all of you know about the different offers for non-profits and to answer your questions and we also have meredith here so you may have seen meredith before across our youtube channel she's led a
few webinars she's a team lead for google for non-profits and she's been at google for over seven years so she's also excited to be here today um so i'll let them take it from here amazing well thank you so much for having us we're super excited uh to talk about google workspace i'm gonna kick things over to kim to get us started and we'll kind of go back and forth through a bunch of slides to give you a little bit of an overview and then like he just said we'll have some time for questions and
all of that so can take us away sure if you um move forward to the next slide i'm going to talk a little bit about kind of why google workspace in general um so we've seen this more than ever the past year or so um with the current environment and the work from home situation the average employee is reporting feeling overworked and overwhelmed and most technology really just exacerbates that problem it's getting in the way it's driving silos between people and teams um and information and reall
y just adding erroneous steps and processes to getting things done um and then because of this people end up wasting valuable time managing their disparate tools that they're using instead of you know spending their time on high value human work um and in fact about 20 of an average worker's time is spent looking for information so just to put that into context that's you know if you have your workers working eight hour days they're spending over an hour and a half of that time looking for infor
mation so um we're really looking to use the our our search power and our artificial intelligence and machine learning capabilities within these tools to kind of help solve that problem make sure that you know you're able to be resilient and succeed and and making sure that your people are spending time on the right stuff and not getting burnt out if you move forward um so google workspace really what we're doing here is putting people at the center so that even teams who have never met in perso
n can feel like they're in the same room um instead of distracting or adding erroneous steps to getting things done um the technology is anticipating our needs and helping surface the appropriate content so we can work more efficiently so instead of like really rigid tools that only work one way and are really best in a traditional office setting you're able to innovate and work how you want wherever you want um and and you know we're supported by these flexible easy to use tools um all of this
is really in service of delivering the best possible products and outcomes to your customers or you know the folks that your organization is serving so that's where google workspace comes in um it's designed to be and and functions in a way that is truly helpful so imagine technology so seamless and so intuitive that it feels like it's invisible but it's always anticipating your needs and augmenting your work so that you can maximize your time pardon me and um reduce that wasted time i mentioned
before sorry about that let's take a sip of water here if you move forward meredith the next slide here and so that's why over 3.6 million nonprofits um users choose to use our apps every month and it's even more if you look at you know consumers educational institutions and businesses that number would grow a ton even if you haven't used our apps before you'll find that they're they're incredibly intuitive to use and helpful in a way that really endures and scales and flexes as your as your or
ganization's needs evolve um in the next few slides i'm going to hand it over to meredith to tell you a little bit more about some of the nonprofits that are using this tool set today and how they're benefiting from it amazing so similar to kim mentioning how many non-profit users are on workspace um we see about 165 000 nonprofits around the world actively using google workspace on their digital transformation journey and you know we're super proud as a team to be able to support organizations
that are doing such an amazing and wide range of things and have missions that are as diverse as ending homelessness or helping people connect to local volunteering opportunities or doing things like promoting science education so google workspace one of the things that i think is kind of amazing about it as a platform and that we've seen be really really important for non-profits is that it can really grow and evolve with your organization so if you are entirely volunteer driven you don't have
full-time employees uh you're really just kind of making it work with a bunch of different technologies google workspace for non-profits can be an amazing way for you to get some scale and some um kind of just control in your arms around your work and the work that all the volunteers are doing for you but hopefully as as most of you in the nonprofit space i'm sure are kind of looking to grow and expand your mission and your impact workspace can grow alongside you so we'll talk a little bit about
you know the different features and functionality of of google workspace and then also about the different uh sort of availability for non-profits of the different parts of the platform so you can sort of see how that evolution might happen for a couple of non-profits i'm just going to talk about some examples of you know where we've seen workspace work for them and these organizations are kind of different sizes different missions different um different things that they're focused on the world
so adler planetarium based in illinois right on the shores of lake michigan is america's first planetarium and museum dedicated to the study of astronomy and astrophysics so this is a big organization they have people coming to visit the museum you know they have all of their staff all of their volunteers everyone kind of making this mission and experience work but their challenge was that the organization has been around for so long that they actually had a bit of an outdated i.t legacy so the
y had a mix of different software they were using and they were having some challenges just around that software not being very interoperable and it was hampering collaboration so other planetarium moved over to google workspace with the help of a partner and really was able to sort of streamline how they use tools so that they can reduce time spent on meetings they could improve team productivity through things like the use of google docs and the collaborative editing features they boosted sort
of the ease of use for employees because they could move from locally installed apps like that are actually installed on a computer or a local device to browser-based services so it's much easier and more seamless to log in and use those things and then i think most importantly for their it team which was managing a lot of things they saw a 66 reduction in support tickets so i know if you work for you know a medium sized or larger non-profit if you work in it you spend a lot of your time making
sure that all the employees and volunteers and board members can get into their accounts and all that kind of thing and so streamlining that process can really be an amazing value add a totally different use case the last mile is a california-based non-profit that's on a mission to reduce the reincarceration cycle by creating new pathways to jobs for prison populations and as information services at the last mile had evolved their technology needs were changing oh don't worry moving on there we
go now we have the last mile up um and so they're working on simplifying the services that they were maintaining for their organization improving their security posture and kim's going to talk a bit about security for workspace and really streamlining their i.t operations and the last mile transitioned to the enterprise edition of google workspace uh just ahead of the covid pandemic and have been using google workspace features like secure ldap service that's allowing them to safely and securel
y provide login access to the chromebooks they use to teach and run their tech accelerator classrooms in in the prisons that they support so their team is able to kind of keep this really secure environment but also let every student that's in their tech accelerator courses have the chromebook to do their work on their team also uses google workspace collaborative apps like google meet and drive to really keep collaboration and communication going even during the pandemic which is a very very co
mmon thing that we've been hearing from organizations over the last year and as i mentioned that growth i think what's exciting for the last mile is that they have goals to grow from 23 classrooms across six states to programs in all 50 states in the next four years so they can keep the google workspace platform and it can grow alongside their very ambitious goals for their organization so last but not least another kind of amazing example of google workspace supporting a non-profit switchboard
is the second oldest lgbt plus telephone helpline in the united kingdom and they provide phone email and instant messaging support to lgbt plus communities across the country and they run this very impactful always on program literally 24 7 with more than 200 volunteers so they're always onboarding new volunteers they need to train folks they need to have a really secure and centralized platform to be able to do all that work so they're using google workspace to make sure every volunteer has an
account where they can access all switchboards training they can get up to speed on how to help but it also keeps things a bit more safe and secure obviously given the nature of their service they use things like cloud identity and access management to kind of consolidate and manage all the logins that they have so that they have fewer security vulnerabilities from lots of people logging in and lots of different passwords for example so really an important way of getting value out of google work
space that helps switchboard do their work and bring their volunteers on quickly and more successfully so kim i will hand it back over to you to talk a little bit more about what google workspace can do for some of these nonprofits my entire time at google has been spent on this product and i'm always still hearing new cool use cases you know things ways people are using these tools that they haven't before so um thanks for going over the the use cases there um if you move to the next slide so i
'll talk a little bit about the product um google workspace includes all of these productivity apps that you know and hopefully love already if you've used them in a consumer or you know at a previous organization or education we have a lot of universities in the united states and canada that are using these tools so it includes some apps that you may be familiar with gmail calendar drive docs sheets slides meat and more and they're all together in this single place that's really designed to ena
ble your workers to get work done easily and efficiently and and further it enables your administrators to really tightly lock down and control how information is being shared you know who workers are able to share information with whether it's able to leave kind of the environment of your internal organization things like that so um as you may have seen if you've used these tools before um you know that they're able to move really seamlessly and effortlessly between their mail their chat their
video call calling and conferencing content collaboration really easily get work done everything they need thoughtfully connected you know familiar tools fewer distractions so um google workspace is built with consumer grade usability again if you've used them in a consumer capacity you've seen this before with those added administrative benefits that that you have as an organization it puts people at the center to deepen that connection between your workers and your external folks including pot
entially the the people that you're serving um we're really focused on creating this immersive inclusive product experience like for example meat picture and picture and meat um is one that you know maybe we can focus on a little bit today we've um we've seen a ton of um investment go into really developing that product especially over the past year with the shift in work from home culture um so with the meat picture in picture you can actually see and hear the people you're working with um you
know while you're collaborating in gmail or in a doc or in a sheet or in a slide presentation um and you get all these non-verbal cues that come with actually seeing someone's face you know as if you were working in person all while talking through a problem and and collaborating in real time so it really captures some of that magic that comes from like seeing someone's face being in the same place when you like could actually just like call a co-worker over and and work on a problem live um our
video conferencing solution includes things like uh live captioning in meeting translation adaptive layouts and noise cancellation and a lot of these mature features that make it really easy to to work via video conference um we've been working really hard to add um helpful features that make it easier to to get your most important work done so for example in docs sheets and slides you can now preview edit and collaborate on a linked file without having to open a new tab so you can see that in
the in the graphic here which really just means less time spent switching between apps and tabs and and more time getting work done and if you haven't you know used doc sheets and slides before to collaborate on documents it's one of those things that we talk about a lot and we'll tell you how cool it is but you really um you know it really becomes real when you actually get your hands on the product and start using it so i'd highly recommend testing it out um it's it's these little time saving
features that that really make a difference um in in you know that larger um time saving that i mentioned before the the 20 of time that people are like looking for stuff um it's these little time-saving features that make the difference especially you know when every minute you spend at work is a minute you could be like doing something else working helping your kid with their homework or working on something more important than like sending a document around and having a million versions and t
rying to compile them and things like that so um smart data tools make analysis really easy and more accessible again saving you time so you can even connect bigquery data to sheets to analyze billions of rows of data and you don't need to know sql um and we've built in ai powered tools like smart compose which is really cool it learns kind of how you um how you speak how you how you speak in a digital setting and kind of predicts what you're trying to say and smart reply does the same kind of t
hing which suggests they suggest basically complete sentences based on your start of the sentence so pretty cool quick replies they help you again just communicate faster um and then the last kind of point i'll drive home here is flexibility um flexibility across an open collaboration platform is really essential to power like a a work from anywhere culture again like the one we've seen a big emphasis on the past year year plus i guess now at this point um we pioneered real-time collaboration wi
th the launch of google docs back in 2006 and um we're really continuing to innovate and make that collaboration more fluid and seamless and efficient so over time our products have become more integrated and and the lines between our apps have kind of started to disappear to give you kind of everything on this one pane of glass view kind of like what you're seeing here um so we recently also introduced a better home for work in gmail that thoughtfully brings together all of these tools chat ema
il voice and and video calling with meet into this this single unified experience so whether it's a team within an organization or um you know a group of people from a bunch of different organizations or you know the folks that your organization serves you can create a secure chat room to communicate with a group of people um and track projects open and collaborate on content jump into a meeting search your files etc all right there as you're looking at gmail um and this goes without saying but
i'll say it anyway um google workspace benefits from the same security posture that google itself runs on so google started in the cloud and runs in the cloud and so we fully understand the security implications of you know powering your business in the cloud and and because google and our enterprise services run on the same infrastructure your organization will benefit from the same protections that we've built and use ourselves every day so um you know our robust global infrastructure along wi
th dedicated security professionals and and our drive to innovate really enables google to stay ahead of the curve and offer a highly secure reliable and compliant environment that's easy to manage again empowering those administrators to really easily and without having to be like a very um mature i.t professional you can you can manage this account and really lock down and control um how your users are working and sharing information and back to you meredith awesome i guess we have a couple of
questions that have come in so far that maybe we can address quickly before we switch gears so um one quick question for you kim from alex are there desktop versions of the google apps because obviously there's maybe one for drive and chat but is there one for things like gmail so the short answer is no not any that google have developed um the slightly longer answer so the slightly longer answer is we would encourage you to use it it's designed to be used in the cloud so browser-based gmail ac
cess is what we would recommend we also however understand that some folks really want to work through an email client so it can be compatible with clients that you use like apple mail or outlook or um thunderbird yep awesome and i think one thing that i know i learned when i left my previous role and started at google and started using things like gmail and drive and all of that in my professional life as well as in my personal life is you know switching from like click an app to open up like a
n installed product versus just always having browser tabs with i have a tab with gmail i have a tab with drive i have a tab with like all the different things i'm working on it can be a little bit of a shift but i can't honestly imagine going back so that's something to think about too is you know you get to be able to leverage the fact that anytime you open a browser you can open any of the google workspace content that you need and have it right at your fingertips so it's a great great opport
unity okay so a couple of other questions came in about google workspace for nonprofits g suite for non-profits so we're going to get into that right now so what is the nonprofit offer and and how is workspace related to g suite all excellent questions so google workspace for non-profits is free for non-profit organizations that sign up through the google for nonprofits program if you go to google.com nonprofits that's the website for the google for nonprofits program and you can see from that w
ebsite all of the offerings and there are things other than google workspace that are available but this url that you're seeing now is where you can look at the google workspace offer specifically and so you'll actually see this this table and you can dig into it in a bit more detail we also have have gotten an awesome set of discounts off of the standard pricing for google workspace editions that are a little bit more advanced so the business and enterprise editions give you additional features
if your organization is looking for things like a lot more storage per user um or advanced some of the really advanced security features that kim mentioned that some of the nonprofits that i spoke about earlier needed and wanted to utilize those are often in either the business or the enterprise editions but take a look and see if you want to dig one level deeper than this the next kind of option if you scroll down that page is a way to compare in more detail and this will actually give you a t
able that shows all the different apps and kind of what's what's available in the different non-profit specific editions so um you know the things that you're expecting from a google workspace account email at your nonprofit's domain um you know all of the phishing and spam protection that blocks a lot of attacks that come through email you know all of the meet and video conferencing functionality that you really need to be successful now the vast majority of that is in the google workspace for
nonprofits edition you also get access to google classroom through google workspace for nonprofits so if your organization does um you know after school tutoring if your organization does any kind of educational programs with kids and you're trying to bring a lot of it virtual right now or if maybe you're just training your volunteers virtually google classroom can be an amazing tool for that you also through google workspace for non-profits get access to shared drives which is a way for your or
ganization to sort of own the files that are created within your drive as opposed to them being created by an individual and then if that individual leaves for whatever reason you know your admin has to go in and assign a new owner so share drives can be a really great tool as well so workspace google workspace is the new sort of brand and experience for g suite so if you're confused you know don't be it's kind of a shift in the brand and lots of new and awesome stuff that the google workspace t
eam is launching all the time i don't know kim if you want to add anything around you know the difference between the two yeah the short answer is there isn't really a difference between the two except that we're continuing to develop these tools you know with the rebrand from g suite to google workspace um you know they reorganize the product a little bit and they're continuing to add functionality all the time so if you're familiar with g suite you will be familiar with google workspace it's m
ostly just a name change but um yeah they're they're always continuing they take it we take a ton of user feedback um and are always continuing to develop and you know are prioritizing the features that you guys want or trying to at least um so yeah awesome um one quick question before we jump ahead to the next section um from mikhail what's the best way to collaborate like giving access to read or edit docs with external people without google accounts and is there kind of a suggestion you have
there about the best way to do that yeah they've um they've made this a lot to my previous point they have really developed this functionality over the past few years you can actually share externally you share with you know a user's email address and even if they don't have a google account they'll get an email with a pin and they can access that document and make edits suggestions comments etc directly in the document without having a google account so um it's a newer functionality but uh pret
ty cool yeah that's definitely helpful powerful yeah all right so if you are not already in the google workspace ecosystem how do you get access to google workspace for nonprofits this is really the you know this is a lot of what myself and esha and other folks on the google nonprofits team do there's a couple of steps to this process so first and foremost if you head to our website at google.com nonprofits you can take a look at the eligibility requirements for our program we are in 67 countrie
s and what it means to be sort of an eligible nonprofit is slightly different country to country so there's lots of detail at our website for your specific country once you've you know taken a look at that information at the top right of the google for nonprofits website you can click that big blue button to get started and request an account and we will ask for a bunch of information from you about your organization and yourself as the person applying and then we'll work with techsoup which is
the validation partner we work with globally and techsoup has local partners so sometimes in the country that you're in it may not be tech super specifically it may be a tech suite partner will actually work with you to validate your organization so making sure you meet the eligibility requirements and all the legal requirements uh for your nonprofit and then making sure that you are associated with your nonprofit uh as well once you get through that process and are approved for a google for non
profits account you'll be able to log in and see all the products in the suite google workspace for nonprofits is one but there's also ad grants the youtube nonprofit program and google maps platform credits that you can take a look at and from there you can go through the activation flow for each of those individual products so it's a couple of steps we know it's a little bit you know everybody wants to click once and be done and in a perfect world it would be that way but this is sort of the f
low that you'll walk through once you have access to and have activated google workspace for non-profits you have access to the same level of kind of customer support through the google workspace support teams as anyone else would so you can get in touch with them through the admin console which is kind of how you interact with google workspace if you're the administrator to really take it from there so another quick question that popped in will g suite accounts be migrated to workspace to kim's
point you are you already were if you log in as an administrator right now if you had a g suite for non-profits account if you log into your admin console and look at like the billing tab it's already called google workspace for non-profits so there's nothing that you need to do um that all of that has already been magically taken care of so always great to have that uh process happen auto magically as we like to say so i think that's the end of the slides that we have i guess um kim a question
that i would ask you is uh how are how are organizations using google meet and how has that kind of been you know i think that that's one of the things we spend at google a lot of our days on google meet with one another but are any kind of things come to mind around the benefits of google meet and and how different organizations have been using that that you've spoken with yeah i mean to your point for google it wasn't that big of a transition because we were using it you know all the time eve
n previous um but with this work from home this shift in culture to work from home we've seen a lot of organizations adopting it um like i mentioned before there's been a ton of development in terms of the features um that are available so they've tightened up some of the security functionality um you know random people can't pop into your meeting and like meeting crash or whatever they were calling it when that was a problem uh earlier last year um with some other uh services um how are people
using it we've seen like a total shift to you know fully collaborating via me a lot of organizations are having all their meetings over me um you can do cool things like you know if you're collaborating on a document you can cast it to the screen everybody's looking at it everybody's collaborating on it you have one version um you know you have a 30-minute meeting and you're done with this work that you needed to do um they've also implemented like polls so um you know a q a so you know you can
um live stream like if you have a company all hands or something that that your whole organization is on you can live stream it and only the participants that need to be engaging will be in and everybody else is watching um you know you can you can ask questions live kind of like what we're doing here um lots of lots of new and improved functionality that kind of enables people to um basically work you know conduct all their business via meet from home um you know with this with this culture shi
ft so i think you're muted meredith or of course it was going to happen always always at least once oh you're muted we had a meeting recently with about i would say like 50 or 60 of us and a couple of new teams had joined and so we wanted to do like a little sort of just meet and greet but it's a lot with 60 people on like a you know virtual call so we used breakout rooms and it was pretty great to have like a smaller chat and then the breakout rooms like as soon as the the meeting admin kind of
like kicked us all back into the main meeting room so you don't have people like accidentally in the breakout rooms for 20 minutes longer kind of a thing you just like automatically came back into the main call so i'm glad you mentioned breakout rooms that's another great one that was launched recently and we've been using it a ton even like internally at google for training um i just went to a training earlier today where you know they they teach you something they put you into breakout rooms
to do practice activities and things like that and then everybody comes back in and you kind of talk about it um so yeah enough new features and cool functionality that i forgot to mention a major one just now even so yeah all good all good signs yep we are definitely uh at google often the beta testers for anything that goes live to the public so we're we're always like oh fun breakout rooms and you know those things get launched it's exciting to see awesome well thank you so much i have a coup
le more questions that i've seen come up in the chat um and everybody on the chat feel free to continue asking we're here for a few more minutes um so use the chat um so one question that we actually see a lot both on the community forum and then we've also gotten the question in the chat too it's just about logging into admin console um we know there are two logins we have google for non-profits and we have admin console um merits you want to go through kind of just the process to log in yeah u
m we know and hear you and feel your pain it's a little bit confusing so to isha's point to get access to google workspace for non-profits you first created that google for nonprofits account you need to create your google for nonprofits account like a google login basically so typically people will use their gm you know a gmail account they might use their personal they may make a new gmail account so that gets you into google for nonprofits but then once you sign up and activate google workspa
ce for nonprofits you actually have an admin account it's typically at yourdomain.org like whatever the domain was that you signed up for google workspace with it's that's now your administrator for your google workspace account and you log into google workspace as the administrator at admin.google.com so if you try that and you're in like a chrome window or whatever where you've previously logged in to your personal gmail maybe or to any other account it's going to show you this error that says
like only you know google workspace administrator accounts can log in here so one option is like look at the drop down and kind of pick the right account from the drop down the other one kim and i were talking about this earlier is use an incognito window because that way you know exactly what account you're logging in with because it'll basically ask you then what account you want to log in with um windows are my best friend yeah exactly so when in doubt try incognito the other thing i super d
uper recommend is i know it's a lot of logins it's like hard to keep track of stuff when you are signing up for google workspace for nonprofits so when you go through the trial flow before it gets fully activated in that flow it'll ask you what's your current email and you're like oh i'm meredith you know gmail.com which is not my actual email uh and then it'll ask you what email do you want at your non-profit and you'll say like oh i want meredith at mynonprofit.org once you get approved meredi
th.org is the admin so like make sure you're writing all of the things down because that's sometimes where people can get a little bit stuck yeah i often use google password manager to save a lot of my passwords because i always forget and forget logins and you can use something like that or there's a lot of secure password management systems that you can you can use um yeah absolutely definitely recommend something like that too to keep track especially when you're actually in the process of ac
tivating because that's when you're creating it um and there are resources on the google workspace help center for account recovery so if you're in a situation where you've exhausted all your options you can definitely look there too i highly recommend not forgetting your password especially before you've there's a technical step where you verify your domain which is where you're basically proving that you're the owner of the domain and every once in a while i'll have someone who forgets before
they verify their domain and it's not it's not a fun process it's not an easy process necessarily to get you back in so just to double down on everyone's point here make sure you're writing down all those passwords and credentials and stuff as you go as you're setting them up awesome thank you both we have a couple more questions so i'll keep rolling through um so i saw a question about best practices on shared drives um are there any resources on using shared drives or maybe we can even talk a
bit about like use cases on that feature tons of resources on using um on on using it on best practices i highly recommend the learning center learn.googleapps.com and i it probably has a newer prettier one that reflects google workspace better but i've been around since back when it was called google apps so i'm used to that um url learn.googleapps.com um gives really detailed like uh you know guidance on using all the apps and shared drives included um best practices on using shared drives i w
ould say um organizational units if you set up organizational units it makes it really easy to control um you know who has access to what so you can create like your hr organizational unit and then you control um you know via the organizational unit you control who's in that group and then you know if that's the group that has access to the shared drive then as you're you know as you have turnover within that department or what have you um you know it's managed via or you know whoever is in that
organizational unit is who has access to the um shared drive and to meredith's earlier point that's the great thing about shared drives is that if you have high turnover at your organization um you know people are dropping important documents and resources and things into these shared drives and then when they leave you as the administrator aren't tasked with like making sure that you know you don't lose that information it'll stay there the organ the ownership of the files that are in this sha
red drive stay with with the team so um it makes it really easy to manage i guess my best tip would be managing via organizational units um and checking out the learning center the one thing i'll add is we often see organizations that have a lot of volunteers for example if you're giving your volunteer uh a login and a an email at your non-profit's domain which is actually a really great thing to do because it keeps kind of the security of anything the volunteers creating and that kind of stuff
within your domain um sometimes we see what happens is when volunteers leave or whatever it is instead of deleting that user and kind of freeing up that seat in your in your nonprofits account for a different person we see nonprofits just like keep that user around forever because they have all these files and their drive and no no admin wants to go in and be like okay of the ten thousand files that isha created like who could own these now shared drives is a really great great a great way to ke
ep that from happening so if if isha is a volunteer for you know nine months and does all of her work and it all goes into her volunteer program shared drive if for whatever reason she's off to do her next adventure and she's not volunteering anymore you don't have to reassign anything and like there aren't really any documents you have to worry about in isha's login so you could if you wanted to once she's no longer a volunteer like say that you actually want to delete that account instead of k
ind of keeping it in this inactive state forever so that can be another good um good benefit there yeah that's super helpful um i feel like our team often uses stair drives and it's really great too because if you're looking for something and someone's out of office or something you can find it you don't have to wait till they come back and i think with volunteers it must it's super helpful too because yeah if your volunteers are turning over um they might not be volunteering anymore you don't w
ant to lose the great work that they've done so these are all super helpful tips um another tip i'll mention just because it just came to my mind and we haven't talked about and i'm sorry if you can hear this leaf blower outside i apologize um cloud search we didn't mention which is a really cool tool and we use it a ton at google and it basically it takes this power of google search which i you know everyone's probably pretty familiar with and it puts it into your google workspace environment i
almost just called it g suite i'm still not even used to it um it puts it into your google workspace environment so if you're looking for a specific training document like if i'm looking for a you know to be trained about the google nonprofit program i can type into the um you know the cloud search google workspace nonprofit program and it's gonna surface everything and it it keeps in mind intuitively the um security settings that your organization has in place so it's not going to show me anyt
hing i don't have access to it's going to show me everything i do have access to slide decks documents any resources that i have access to that you know closely relate to those um search terms so um really cool powerful functionality that as we just demonstrated gets uh we forget to mention it sometimes but um we use it really heavily at google and we've seen it be really powerful for other organizations too awesome thank you um a couple more questions so one question that we've had about the ne
w updated features of google meet do we know when those will be rolled out um to google workspace for non-profits so things like breakout rooms like when would a non-profit be able to access that in the google workspace for nonprofits edition so different features are going to land in different editions so what we use we just is always keeping an eye on the sort of google workspace support site which if you type in literally like google workspace support into your browser you will find it um we'
ll actually walk through like new features that are launching and which editions it they'll be associated with in some cases some features like uh being able to record google meet meetings and then saving them to drive aren't available in the google workspace for nonprofits edition in part because of the storage limits right like you something to to think about there um but other features like polling and and that kind of stuff have actually launched to that edition so if you're in if you're an
admin of google workspace you can always go into your admin console and see kind of for all of the apps that your organization is using kind of what the different features are and sometimes you can enable or disable things depending on how quickly you want to maybe roll out new features to your team um and then as always you can you know jump in and see the any new feature that is launched will automatically show up for your users so it's not like you um have to like download something different
right like as an admin go into your admin console and you can turn things on and off um but once you turn them on for the units or or for your whole organization people will automatically have access like the next time they they open that app okay awesome super helpful um and then one more question that's more about the additions and i guess it's kind of like a two-part question um so one thing is about the discounts on the skus um are those business and enterprise queues the same as like what
a normal consumer would use um like when they're just discounted or today are they different for nonprofits yeah great question it's the exact same same edition um as like a big fortune 500 company might be using um but you have a non-profit specific discount awesome and then um second part of that that i saw come in let me just make sure oh about um if a user so if a nonprofit wants to upgrade some seats can they do they have to do the whole organization or can they just upgrade certain seats i
know we get this question on the community forum quite a bit too so i thought yeah we get this question a lot so right now if you're on the pre-edition of google workspace for non-profits it's sort of an all or nothing like if your domain is on that free edition all of your users are on the free edition and you can't just upgrade a subset of people um we're working on that for the future so don't quote me on it but hopefully we'll have something to come back to you all on uh in the next the nea
r future we'll say um if you are already on business or enterprise on the non-profit edition sorry on the non-profit discount you can actually do kind of a mix between maybe you want some users on business plus and some users on business standard you can actually do that but i believe you need to actually get in touch with you need to get in touch with a person to enable it so i don't know kimberly if you want to talk about that piece or getting in touch with a person to enable it yeah um yeah i
f you uh i'm not sure actually what the official process is for that but if you go to like the google workspace website and you click on the contact sales button you'll um you'll get in touch with someone who will ask you a bunch of questions about what you're trying to do and route you to the appropriate person so um yeah if you need that um like excuse splitting functionality someone on my team probably will be the one to help you so it's gonna be talking about in the near yeah yeah and when i
n doubt you can always uh in the admin console so admin.google.com at the top right there's like a little i think it's a question mark and a bubble but you can get in touch with support and they are very adept at routing you to the right folks as well so that's another yeah yep i added the banner here just so we could see awesome i think that might be all the questions that came through i think the other questions were answered in chat um but i'll give everybody just one more minute um to see if
any more questions come through and in the meantime i'll let everybody know a couple quick reminders the common questions that we get about the show um so i've seen a couple questions that come through about how do you know when the next episode is happening um for that make sure to subscribe to our youtube channel uh this is the link and this is the youtube channel that we're currently on right now for this show and if you subscribe and opt to set up reminders and notifications so there's a li
ttle bell if you click the bell you'll be notified when we schedule the next live stream usually they're every two weeks on thursdays they're at different time zones to accommodate people all over the world um but sometimes the schedule changes slightly so just keep an eye on the youtube channel we also always post them on twitter and on facebook so if you um follow us and like us on facebook you'll be able to see that and then for common questions um you may find that like some of the questions
that you have may have been asked by other non-profit organizations already and we've answered them in the community forum so if you have a question i highly recommend going to this community forum link and checking there because you may find your answer there and if you don't feel free to post on the community forum and other members of the nonprofit community or google for nonprofits team members we'll be answering those questions as they come through um so thank you so much and um we also ha
ve a survey and i highly recommend filling out the survey if you have any feedback about the show you can let us know what other things you want to hear about uh if you take the survey it's g-o-o dot g-l-e webinar you can so you can request any tour of topics and we actually schedule the show based off the topics we get in the webinar and we are super open to feedback if you have anything you want to change or improve about the show let us know sorry you can probably hear my dog barking apologiz
e for that bruno wants to make an appearance yeah he's ready for a tweet i think um awesome i don't think we have any other questions or one more actually how can you see participants while presenting on google me oh such a great question see participants while presenting there are a number of different layouts if you go when you're in meat there's um it's like muscle memory so i have to remember how to describe it i think it's three dots in the bottom right corner and you can choose the layout
you want so you can um pick you know if you if you want to center the presentation um or if you want to um you know there are a bunch of different layouts so you can you can choose how you want to view uh the experience there anything you would add there meredith i haven't described that without being actually looking at it i know i like how you're like i have to go to the bottom right now yeah the other thing i'll add is i know so i have a like a monitor and my laptop which is like how i get mo
st of my work done but if you're just presenting like on on one screen and you're in a meet sometimes it can be a challenge to like have the slides that you're presenting and then also see the people that you're presenting to in the meet and what i do typically is honestly just put the presentation in one window and the meat in another window and then tile them a little bit so that like the presentation might be a little bit smaller and then you can see the people in the meat window um but that
can be a little bit of a challenge if you can't like separate it on two screens basically yeah that's what i do i have two monitors and then i also when i'm choosing to present on me i say share a tab instead of sharing my entire window and that's also to make sure like if i get chat messages or something like that when i'm presenting then no one can see those things um and basically i share a tab on one screen and i use presenter mode so that way i can actually just have the presentation in a b
rowser instead of on the whole screen and then from there i look at the meat and then i present on votes that's kind of what i do two monitors really helps highly recommend for this use case yeah i better understand the question now that you both explained it um i i if you're using chrome you can also just cast a tab so you can have like the two tabs open right next to each other i'll just cast the tab and then um you know you can jump into the tab where you're presenting so that you're able to
see again pick the layout that how you want to view the meeting um and you can see what you're doing and then when you need to progress the slide just jump back over and progress to the next slide um is it is one potential way of doing it yeah and that you can do with one screen right yes okay so that's a good workaround yeah it's not a perfect experience quite yet but i'm sure it's something that's being worked on yeah we we've heard that feedback for sure i'll say that awesome i'll just double
check one more time in the chat to see all right i think that is all of the main questions that we have today so thank you everybody for joining it was super awesome to see the chat was really lively this time um so i just wanted to say thank you all for participating and answering your asking your questions the whole purpose of this show is to get some time to do the live chat and to talk about different topics um so i'm really glad to see um that happening so keep on coming back um our next e
pisode is on it's two weeks may 6 is our next episode um and yeah keep keep up to date on the youtube channel and you'll be able to see the next topics that we have um awesome and thank you meredith and kim for joining us today was super helpful all right have a good one all right bye everybody stay safe you
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