Learn How to Setup Smart Review System for Softinn Extranet.
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Hello Softinn Extranet user, Google is getting more involved in the travel industry. Guest would check out guest reviews about your property on Google before they decide to book to stay at your hotel or homestay.
We have made you a smart review system so that your guest reviews will now appear on Google.
Check out the video & guidelines below to find out how to Setup the Smart Review System on Softinn Extranet:
Steps to Setup Smart Review System on Extranet:
Part 1: If you would like to collect First Night Happiness Review from Guest:
Step 1: Login to Softinn Extranet: https://booking.mysoftinn.com/
Step 2: Select the right property
Step 3: Click on the “MORE” tab
Step 4: Select the” Smart Review System”
Step 5: You can turn on or off the status of the First Night Stay Survey (When the status is on, your guest will receive a survey email at 9pm during the first night of their stay)
Step 6: You can click “view sample email” to see the email of the First Night Stay Survey and every survey response from the guest will be recorded at the bottom of this page.
Part 2: If you would like to collect Google Review:
Step 1: Turn on for Google Review (When the status is on, an Email will be sent to your guests within 24 hours after he/she check out).
Step 2: You have to find out the Google Place ID of your property by clicking the “Click here” link on the page, which will direct you to Google Maps Platform. Enter your property name or address in the “Enter a location” search bar to look for your property’s Place ID.
Step 3: Copy the Google Place ID and go back to the Smart Review System page and click on the “Pencil” icon to paste your Google Place ID.
Step 4: You can also edit the pre-requisite requirement before sending Google review email:
a) Google review email will be sent to your guest who rated certain points or above at the First Night Survey; OR
b) Google review email will be sent to your guest regardless of the points rated at the First Night Survey.
Step 5: Click on “Save Changes”.
Step 6: Click on “Test URL” to make sure the Google Place ID directed to the right location of your property.
What your guest would see for Google Review email:
1: Once they receive the Google Review email from you, guests can rate your property by clicking the Google Review Icon.
2: Then, it will direct the guest to the review page to rate for your property which included guest’s rating, guest’s comment, and add a photo.
3: They will click on “Post” when they are done.
Let’s Setup Smart Review System for your property on Softinn Extranet & start collecting review from your guests :)
How to Setup Smart Review System on Extranet? Guests would check the other guests’
reviews about your property on Google before they decide to book and stay at your hotel. Therefore, we have made you a smart review system so that your guest reviews
will now appear on Google. Check out this video on How to Setup
Smart Review System on Extranet. Login to Softinn Extranet. Select the right property. Then, click on more. Select the smart review system. This is a smart review system page. Here, yo
u will see the first-night stay survey. There is a rating of the survey
from 1 to 5 which is bad to great. You can turn on or off the status of the survey. If you turn it on, the first-night survey email will be sent to your guest on
the first night of their stay. Here is the sample email of
the survey your guest will see. Survey results will be recorded
at the bottom of this page. You may collect Google
Reviews from your guests too. Google review email will be sent to
your guest a day aft
er he checked out. You are required to add your Google Place
ID if you want to turn on the status. Click here to find your Google Place ID. Search your property name. Then, copy the place ID. Next, click the edit icon. Paste the Google Place ID here. You can set your pre-requisite requirement for
system to send your guest the review email. After set, click on save changes. Click on test URL to make sure the Google
Place ID linked to your property correctly. This is the sample of Google review
email that your guest will receive. Here, guests may rate the star, leave
a comment and upload picture, if any. The review about your property
will be shown on Google. You can read your guest’s comments
and ratings about your property here. Let’s start Setting up a Smart Review system
and start collecting guest review now!
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