(orchestral music) - The Memphis World Hub is
huge, it's over 940 acres. It's like a small city. From the hours of 10:00 at night 'till about four in the morning, this is the busiest airport in the world. We have thousands of
employees that are working throughout the wee hours of the morning. - Whenever people come out on a tour and they see actually what
we do on a nightly basis, they're in awe. It's amazing to watch. - It's almost like a symphony. Every employee here is working in concert. (ai
rplane engine revving) - It's absolutely one of the
most impressive operations, I think, anywhere on the planet. (gentle bright music) - Basically, we have
two different sorts here at the Memphis World Hub. The day sort handles about
a million packages in a day. And then, of course, we've
got our huge night sort. On the night sort there's about a million
and a half packages that'll go through our sort system. - [Walter] We bring in about 250 aircraft, (airplane engine revving)
in and out of the
Hub in a 24-hour period. We have over 190 aircraft gates. We have the capacity to land an aircraft about every 40 seconds. Once a plane lands at the Hub, we immediately begin to offload it. The size of these
aircraft, they're enormous, with thousands and thousands
of packages on each one. And within half an hour, we
have it into the belt system. - [Gladys] Once it gets on
that conveyor belt system, we've got a team there that makes sure the label is facing up where it can be read by
one of our l
ight scanners. - So when it goes through the laser it will read the destination,
it will read the dimensions, it will read the service type so we know when we have
to deliver that package. - Once that package
leaves that light curtain, there are arms that
automatically push your package to the correct destination where we've got team
members ready to reload it and put it back into a container. Year after year the Hub is growing, our volume is increasing. (gentle bright music) There's a tremendou
s amount of technology that goes into getting
packages from one point to the other point each and every night. We've got a lot of automated systems now, we've got robotic systems. We've got packages that are
traveling at much greater speed. - We have about 80
miles of conveyor belts, and everything is in effort
to make it a faster process. - Once a package comes
off a truck or plane and is inducted into the sort system, it could be through the entire sort system in as little as 15 minutes. (orch
estral music) These days, we do these
one-click orders online, and we expect that it's just gonna show up at our house the next day. But, it's not magic. It takes this army of
people working in concert to get that package to
your house the next day, and make the transaction seem
seamless to the customer. (tense orchestral music) I think the things that give
us the greatest amount of pride are the impact that these
packages that we see every day have on people's lives, like critical medical
packa
ges that someone needs for a treatment the next day. Those are the things that
really hit home with me. - I mean, I know there's
customers that need us. At the end of the day,
there's a feeling of pride. There's a feeling of
accomplishment realizing that, "Hey, I've done something wonderful." (airplane engine revving)
(gentle bright music)
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