Sync ManyChat with ActiveCampaign [Tutorial 2020]

Hey! It's Max here and in this tutorial, I will show you how you can truly synchronize ManyChat with ActiveCampaign. It's gonna be extremely cool, but it's also gonna be a bit techy. But I will make sure to explain everything step by step and everything I'm about to show you, you will find copies of in the description box below. So let's just dive right in. So first of all, what are we going to create exactly? So we're basically going to create a two-way street between ManyChat and ActiveCampaig

n and by doing that from within ManyChat, we can add contacts to ActiveCampaign but we can also add tags, remove tags or even start automations from within ManyChat so that's gonna be really cool and then it's also going to work the other way around so we're going to send flows update custom fields add stacks remove tags from within ActiveCampaign so we have our automation inside ActiveCampaign then we're going to trigger a web look and a moment if we do that then we can start a flow in ManyChat

so I think this is really crazy cool you can do so many cool things with this so with this way of doing this you can really create a cool only channel marketing experience so the possibilities of this now I already said if you but for example what you can do from inside ActiveCampaign you can when someone does not open an email for 23 hours you can start a flow to send a message what you can also do is as soon as someone clicks a link inside an email you can start a flow in maybe jet to send a

message what you can also do is that when someone replies to an email then in your automation you can trigger your web book to start the flow and send a message now what's also really cool is that if you're doing webinars and after the webinar you can dynamically check if someone attended the webinar or not and then based on that you can send a flow and send a message in messenger or what's also possible that when someone is purchasing a product you can add a tag inside ManyChat. So I think this

is all really cool and it also works the other way around so when someone gives an email you can add a contact to ActiveCampaign and also when someone interacts with a specific message, imagine that they click a certain quick reply or the click a certain button then you can start an automation in ActiveCampaign or you can also update custom fields so for example update cementation data and what's also going to be really cool which you also show you how to do is how you can update the messaging

window and bot status custom fields inside ActiveCampaign so in a bit we're going to create some custom fields and by doing that later on in our automation we can check if this person's still subscribed and it's this person still within the messaging window and are we allowed to send a message so then I want to dive into the implementation it's gonna be really tacky and it's maybe also going to take Raydor long so I will also make sure to put some timestamps for you in the description box below

so that you can maybe easily navigate this tutorial so first we're going to do some preparations then in the second part I want to show you how you can synchronize ManyChat to ActiveCampaign and then the other way around where you can sing in as ActiveCampaign to manage it so let's do the preparations first the first thing we're going to do is we're going to create some fields in active campaign so what we're going to do is we're going to create the fields group called facebook Messenger bot and

inside that we're going to create three custom fields one with a ManyChat ID one with the messaging window and one with the bot status so let's go over to active campaign and then down here you see that I already created them so to make it like this you add a new group so you click this and then you say Facebook Messenger but then you create this and then you have to create these three custom fields the manage that ID is a text input custom field so you would type here ManyChat ID then you sele

ct your group and groups are just by the way to keep things like organized basically and then you set this to text input and then we create the bot status in the messaging window so the bot status then again you would type you're both status you select the facebook messenger bought a group then we have our field type and it's important that you said this to drop down and then we set this to subscribed and then subscribed and then we leave the third option so then this field can only be set to ei

ther one of these options and this is really handy because then you can also not really make any typos or something so then you would also add that and then we have our messaging windows that we know okay are we still a legible to send this person a message so then you would say messaging window facebook messenger both group set it to drop-down and it's important if you set this to inside and outside so inside the messaging window outside the messaging window so that's basically that after you h

ave done that we go back over to my little presentation and then we have to create a bot field inside ManyChat so again create a bot field that's called key ActiveCampaign so go for two minutes yet go over to your settings go over to custom fields then in the top you find your user fields that's not what we're going to create we're going to do button to the bottom we're going to create our BOTS field so you click here new bot field and you call it key - ActiveCampaign and you leave it to text no

w then we have to set the value so we want to store the ActiveCampaign API in this because to make mini chat talk to ActiveCampaign we're going to use the ActiveCampaign API so that you do not need something like Zapier or Integromat and that sounds really technical but actually really easy and have lots of examples that I was showing you in a bit so go back to ActiveCampaign you go down here to settings and then you go to developer and then you copy this your key you copy this and then you past

e it in here and then you create it so I already have it you see it down here and we're going to use this later on inside our external requests now then the next thing we're going to do is we're going to into part two of this tutorial basically and this how we going to synchronize ManyChat to ActiveCampaign so the first thing we're going to do is I want to show you how external requests work and how you can use that too for example at Texas start automations inside your flows so these are other

things that we're going to cover so let's go over to our flows and then here I prepared something is called ActiveCampaign requests and here are all the requests that we're going to need to send data over to ActiveCampaign so I recommend you to import this and then store it somewhere because then you can easily just like copy these and paste them in another flow so that you don't have to recreate them over and over again so let me show you how they work so this one for example is to update or cr

eate a new context this is the one that we're going to use most often so let me explain how this works so you set the request type to post and then the request URL should be dis and then you have to exchange this part so you see here this is my username for ActiveCampaign basically and euro needs this what is in here so you have your API access URL it's called so you copied on this and you replace that in all my examples and then you have slash admin / API dot PHP and then a question mark and th

en our API action is contacts Inc so it's not super important that you know how this works just this is the most important part but we're going to use the action contact sync and then the content type you set to application slash X www formule and code have no clue what that means but this way it works and then in the body is the data that we're going to send over to ActiveCampaign so it works like this you always start with a curly bracket and then you end with a curly bracket and then you alwa

ys have your name of your variable and the value of your variable so you always type it like this so you start with where these calls quotes and then this API key and then colon and then quotes again and then in this case we want to add our API key so you go to your variables and then you look for key activecampaign you paste it in there and then it's always important that you uncheck these boxes because otherwise is not going to work and then you close off with another quote and then comma and

then you see here that we already got some code and then you leave this to ABAP I output JSON and then you see that we at the email and this is the email system field variable then the first name the first name variable last name variable and then we have here this P and then one between brackets and then one again and this is your list ID that you want to add people to so my list is one so let me show you where you can find that so when we go over to our lists then you see here that I have two

lists one is called customers and one is called main list and then all the way down there in the left bottom of the screen you see this URL and I over it and then you see their list ID one and list ID 2 so when I want to add someone to this list then they don't have to add people to list one so then here you set one if you want to add people to list to your setting or two and then here again to right but in this case I want to add people to list one and then the status is are they subscribed uns

ubscribe bounced I always said this to one like we want to subscribe them to our list so go here for one one and then we want to update a field and this is how you update a field you always have here a quote fields bracket and then your variable here of the of the custom fields that you want to update so I'm gonna go over here to my fields then I can show you where you can find those manage fields and then down here you see how this written minuted ID and this is what you need here percentage mi

ni chat underscore ID and then you put it in there and then you always have kuma zero bracket and then and so on and so on and then here you put in your user ID but if you just import this flow the devil puts in the description box below then this will all be done automatically you don't really have to worry about it but then you just know how that works and then here you see what that gisun looks like so you see here for example that my magnitude ID is there and my first name my last name and m

y email address and that's basically it and all the other ones work pretty similar but they have different actions so you see here that we have the same URL again this is also the same post is the same only this is different API action is contact tag at so we're going to add attack to do contact and that looks like this so we have our API key again with our both fields then we have our API outputs or with jisun then we have email then our email system fields variable and then the tag that you wa

nt to add so here you see event sign up challenge and then this tag will be added to this email address basically now then we have the remove tech API action so it works pretty similar also then only this is different API actually in contact tech remove and you also see in here that this is also similar if you want to add someone to an automation you use the API action automation contact at everything else also the same only this is different that you have your API key API output this is the dif

ferent with everything or the same the same with everything sorry and then you have your contact email and then automation and then the automation that you want to start so for example if I want to start this automation then you go to your URL and then you see that this is automation 62 so if you want to start this automation you put 62 in here so then we'll go back then we store this and remove from automation works the same this looks the same so okay which contact do you want to remove from a

n automation and then the automation IDs you want to remove someone from your API again this is all the same again only the API action is automation contacts remove and if you want you can also set more custom fields we use that the contacts sync action and then here you see API key API output email and then field and then for example I have a custom fields the desk alt product and if you want to add more fields that's possible you can do that then you want for example have this you would change

it you would add some commas here and no comma in the last one because otherwise you're going to get an error see and then you would just change this and change the variables if you want so that's basically how the external requests work to talk to ActiveCampaign and then I want to show you some cool things to automate most of the things that we want to do so for example we want to create or update a contact when the email system field changes so when you capture someone's email address in mess

enger with ManyChat then the system email field is changing and then we are going to create a rule that triggers when that field is changing so this is how you do that you go over to automation you go to rules and then down here you see that I created a bunch of rules and this is the one that I was talking about create update contact again I will also put examples of this in the description box below so you can just import all these and it's only have to change them to your own needs will save y

ou probably a lot of time and then you see here when this happens so when this is happening in a rule then we perform this action so here you see when this happens so when the system fields value changed so email system fields changed to any value then we trigger an external request and this external request is the same as the one that I just show you so here you would again replace your user name of the other one that you have an ActiveCampaign and then the API action is contact sync this is al

l again all the same and then we have our API key it be an action API output and email first name last name and then the list you want to add someone to the subscription status and then the field and this by the way you can delete or say I did that room because it's already here in the URL and then you see here that we add the user ID so I call it the manager ID - a custom fields called magnitude ID because later on you will see that the we're going to use that to talk from activecampaign too Ma

nyChat basically so then we click save here and then we would preview this to see if it is working that's the request and then we go over to my contacts let's go here contacts and they see here that pizza dough was just created a minute ago so here you see my first name my last name and if you go down here you see that the mini chat ID was already added to the facebook Messenger but a group of fields and then we're going to the next one so then I'm going to show you how you can update the bot st

atus because in ActiveCampaign we want to know if someone is still subscribed to the boat or if the person maybe even subscribed and in that case we cannot send a flow so let's me show you this one both status so when this happens this external record triggers and you see here when the tag is applied status subscribed and the email system field has any value so this is important because otherwise it's going to trigger for everyone even if we do not have the email address then this will be trigge

red and also when the system feels value changes so when the email system fields is changing to any value and the tag is status subscribed when we also trigger an external request so you see that I work with tags here so it's important to make this work you have to add tags to a contact when someone is subscribing to your book then you give them the text status subscribed and when someone unsubscribes from your book you remove that tag and you add a tag that says status and subscribed then it sa

ys this external requests so you see that this again is all the same and our API action is contacts sync and then in the body we have again our API key API output or email this is almost always the same and then filled both status we update with subscribed so then we test the request we go over to active campaign then we refresh the contact and then we see here what happens if I scroll down they see now here that both status says subscribe so this one is also working click Save always make sure

that you enable it and also very important to didn't employer mention ISM at the first one you always set it to perform these actions any number of times because otherwise only happens to once and we want to update it every time so then we go back over to our rules and then you see here this is the bot status when someone unsubscribes some when the deck applied status and subscribed and users that match all of the following conditions email system field has any value or when I applied the tag th

at says status automatically unsubscribed and also the email system field has any value so again it's important that you apply those tax so I'm for example also automatically and subscribing people that don't engage for a while then they get this tag and when they couldn't subscribe themself basically then they get this tag and then here with our external requests again the contact sync API action inside our body we update the bot status with unsubscribed so let me preview this then we go over h

ere and then we see if it worked then we scroll down and then you see now that it says and subscribed so by doing this you always know in ActiveCampaign if a contacts is subscribed to your boat or not we click Save then we want to check if we are allowed to send this person a message so we want to update the messaging window custom field and we do that one minute after the last interaction really last time that they interacted with your facebook Messenger bot and the email system field has any v

alue we trigger this external request again contact sync and in the body we have our API key a bi output email then we have our email system fields variable then the field that we update is messaging window that one that we created earlier and we set it to insight so then I will preview this we go back over and then we see if it worked and then you see here the disasters in window insight now then we have one more so then we go over here so then outside is 24 hours after the last interaction tha

t's when someone is outside the messaging window some people also call it the 24 hour window then we also trigger this the action contact sync and then you see that we set the messaging window to outside I will test this then we wait for a response for ActiveCampaign now you see here that we've got a 200 oke then we go to active campaign we refresh I always just make sure that everything is working so make sure to double test everything and then we scroll down and then you see now that it says o

utside so by setting up all these rules you automatically keep all these all these custom fields update its in ActiveCampaign and I think that's really great and in a bit I will show you what we are going to use all of that for now then when we did all that so we automatically adds contacts to active campaign we automatically update the messaging window with some rules based on when someone interacted with our both for the last time and if someone unsubscribes from our boat we set that field to

unsubscribed and if we if someone is subscribed to the bottom uses the boat status to subscribed and then I want to show you how you can add external requests to your flows when we're needed so for example when you want to start an automation to deliver a download let me leave magnet or when you want to add attack whenever you want or update a custom field so for that we go back over to our flows we go back to my ActiveCampaign requests so I always always do this myself I have this one float tha

t I always use and then for example when I want to add someone to an automation then I will just copy this on Mac this : C and I think on Windows is probably ctrl C and then you can just like paste it and let's do D handy you can also do it in order flow so you never have to recreate this whole thing so you selected I press command C I will save this then I go to my flows and then imagine that I have like a leech magnet I believe have an example of that here tutorial how to collect emails smart

image capture so in this flow I ask for someone's email address to receive a checklist and then afterwards I want to add people to my email service provider so to do that I just remove this block I direct this one in there and then it says okay check your inbox in about five minutes so then I update this then again you check if your username here is correct and then you say which automation you want to start so I want to deliver my checklist so I would go over to my automations and then you see

here that I have an automation the skulls download delivery chatbots checklist and then I want to know the automation ID of that automation and in the URL in the bottom left you see here when I hover it it says 59 so this automation 59 that we want to start so you can always do it like that and then if you want you can also copy all the other examples you can for example when you want to add a tag to a subscriber then you just go over here to your flow with all your examples and then here at tec

h then you copy it you paste it once to see if it works because sometimes it's a bit tricky publish this again then you go back over to your flow so imagine we have this flow here it's just empty flow and then when someone performs a certain action we want to add attack to that profile maybe when they start challenge or when they start a giveaway or when they answer the certain question and you want to store that into ActiveCampaign like you can really use this for lots of things so then we have

our API action which is contacts tag add and then inside our body we say ok this is the API key this is the API output this is the email address of this person and this is the tag that we want to add so you say here event sign up challenge and if you want you can also add multiple decks you just have here a comma and then you type your second one event blah blah blah and then both decks will be added to active campaign so this is really handy so make sure that you have a flow with all your exte

rnal requests then you can also never really make mistakes with this now then we're basically going to dive into the next part of this tutorial and that's about how you can basically synchronize ActiveCampaign to ManyChat and we're going to do that by using other things that we have just created so let me show you what we're going to use so to do this we're going to create a scenario in intake remote and integral math is a really cool tools you will show you in a bit it's very similar to CP or m

aybe you know that they call themselves the glue of the internet you can connect multiple tools with it without any program knowledge so I'm not a programmer so for me these tools really great and I think this tool is way better than zapier because it's and cheaper and it's more advanced and I think it's like also easier to use so let me show you how to do that we're going to create a scenario to basically create a bridge now this is what the scenario looks like so this is integral mod and in In

tegra mouth you have scenarios the scenarios are basically your automations and inside the scenario you have modules so you see here that I have one two three four five six different modules my first module is a webhook so this is where we are going to send data to from inside ActiveCampaign then we have a router which is basically splitting the bath and then we check what kind of action we want to perform so do we want to send a flow do we want to add attack do we want to remove attack or do we

want to update a field and this is really handy because this way we only meet this scenario to perform all these things so this is how it works so we have our custom web book so when you do this for the first time and then you create a new web book you gave it a name and then you get a URL like this and this URL we're going to add to our automation later on so let me show you that in a bit then we have our router and then we split and check which actually we want to do so these are actually fil

ters you see this like little fur no this little filter here so here you see for example that we check if the action that we set in the web book which we'll show you in a better that works is equal to send flow then if yes we send a flow with ManyChat but using this page then the subscriber ID of the contact in ActiveCampaign and that's really cool like this how ey you see that we added the manager ID to ActiveCampaign because then we can do stuff like this and then we have our flow ID so let me

first show you where to place your web book so you copy your weapon then we go over to and how to mention let me show you an example so here for example we have web hooks Inc test so this is a I always create like a new automation to quickly test if everything is working and then you would basically based it in here and then ActiveCampaign is going to send all the data of that contact to that web hook so basically to start that scenario but we want to do a few things with this web hook we want

to add the action to it we want to add the ID of the flow tag or fields and then maybe even the value of the fields and it's getting a bit complicated now but I will really try to explain it step by step so I created this little yeah document right so this is our web book and to this web book maybe we want to add which action we want to perform so to do this you copy your web book you put it in a document you type a question mark to basically start clear string and then you type action is add ta

g and then we have to say which tack we wanna add so let me go over to n I D yes and then you have to enter the ID of your attack and I will show you in a bit where you can find that now if you for example won a remove attack then you say action is remove tag so these things we are going to use inside these filters so the webhook data comes in and we added what kind of action we want to perform inside this scenario so here you see action equals to send flow right so in our documents where is it

in our documents you see here action is attack and then we also add an ID which tag do we want to add because ManyChat is asking for an ID so here add tag and then in here you see okay subscriber ID then you select here this is the standard data that you get from active campaigns you get for example the idea of the contact their email address first name last name and then all the custom fields of that contact so here you see that this contacts has quite a lot of data and then down here you will

find your manager ID and if you see here you also see your bot status and your messaging window that we created so in here you put your manager ID because that manager knows who to send this flow to I would add this tag to and then here you say either attack or remove tag so this is the add tag action that we want it and then you have here the ID so this is the ID of the tag that we want to add so tacks are actually the most difficult so that's why we started with that one so to find a tag ID yo

u go over here to manage it ID too ManyChat sorry and then you go over to manage tags then we wait till this is loading then you select your page and then down here you will find all the text that you have inside your bot so this finds the deck that you want to add to your contact so for example here email newsletter is no and then click here on map and then you see that you get a number and this is the DAC ID so I know this is really not a handy way but unfortunately inside ManyChat you cannot

find Tag IDs. You have to do it this way or an even more complicated way with the API but then you would copy this and then you would paste that in here and then you can just copy this whole URL and then you would paste it inside your automation in here let me click Save and then when someone is going to this automation then that tag will be added to the right contact and then you see what it looks like inside your automation so again to add a web hook I'm not sure if I explain that you go to co

nditions and workflow down here web hook then you paste your web hook and you click safe and then it's added to your automation now then what I want to show you is how you can yeah use automations to send flows basically so I hope you got this so just make a screenshot of it so to add attack you have action is attack to remove deck we have action removed at the center flow we have action sent flow and to update the field we have action update field and then the ID of the fields and then the valu

e and then the value that you want to add two dead fields so to this may be also good to explain to update a custom field you're also going to need an ID that's locally a bit easier you go to settings you go to custom fields and when you hover this on the left side you see a six digit number so just this is your the code that you want to update it to it remembers a little bit longer so you just typed it over and then you put that inside your web hook so that ManyChat knows ok which custom fields

do we have to update and then one more thing we're going everywhere here then inside your flow to get your flow ID you have to go over to your flow that you want to send and then this is the flow ID this number it's always says content and then I think it always starts with the year that you created the flow and then like a really long number with one underscore in it so you always copy this and then you base that inside your web book so here you for example see sent flow action is sent flow ID

is and then you see that content 2020 and then we have that whole number so let me show you some automations and an incited automation and we'll show you how you can check with an if else if the contact is subscribed to the bot and if they're still inside the messaging window and then also again I will show you how to trigger web book inside the right place so let's go back over to automations and then you see here that i have two examples so first i want to show you this example so how we send

a flow after someone opens an email so for example here we send an email that says awesome email that's the title of our email and then here we have a wait action so we wait until has opened campaign awesome email for up to one day so if someone opens this email they will continue right away if they do not open it within one day then they will continue and then after that we have an if-else and inside this if-else we check if someone has opened our awesome email if not in this example we just e

nd the automation if yes then you see what we're going to do we have another if-else and inside this if else we check if our both status so the custom field that we created is subscribed and the messaging window is inside because if this is both the case the person is subscribed and it's inside the messaging window then we can send a message so then we trigger a web hook that does that that triggers our scenario so let me copy this and then I will just get my document again and paste it down her

e and then you see how it works so we have our web hook right question mark then the action that we want to perform inside our scenario which is sent flow and the ID of that flow is content and done this long number so this is the flow that we wanna send so at the moment that this web book triggers this starts then we check if we have a managed at ID if the action exists and if also the ID exists just to make sure that the scenario doesn't break and then it's going to follow this path because th

e condition for this path is action so this is the action that we edit to the web URL right I hope you can still follow it a nose like bit complicated and it's equal to send flow so here action is equal to send flow now if yes then we send a flow with this module in ManyChat so we add our subscriber ID you go to fields then here meditate ID and then the flow ID and then you know as you see here or they give that example and then you add your ID of that and then that flow will be sent so I think

that's a pretty cool trick you can use this for lots of things you can also use it the other way around if someone is not opening your email for for example 23 hours but you then follow up inside messenger which is for example cool if someone is requesting a download inside messenger you captured your email address and then they get sent that downloads and then they do not open it and then now if you want 23 hours later you can send a follow-up now then I want to show you one more example of ano

ther cool automation and it is especially cool if you're doing webinars so most smart webinar software's that can automate the ad attack to your email service provider so I'm for example using de mio and inside de mio they will automatically add text ActiveCampaign when someone attends the webinar when someone is not attentive webinar so these are our triggers for this automation so this automation will start when either of these taxes edit and then we first have an if else to check ok do States

this contact has the tag webinar attended then the name of the webinar if not then we check okay this is the person then have the tech did not attend webinar right you see that here if not just anti automation because then something went wrong and if the person attended the webinar we've removed that tag was the tag basically serves its purpose was to start its automation and then again we have if else to check ok it's the bot status subscribed and it's the messaging window inside then we are g

oing to send a flow inside messenger to that person that says something like hey thanks for attending what did you think of my offer if not then it's important that you may be sent an email and what you say hey thanks for attending do you like my offer and then you could just continue your campaign like you would usually do now if they did not attend now we basically do the same we remove our tag we check if the bot status is subscribed and if the messaging window is inside if yes we trigger a W

ebWork let me copy this so that you can also show what that looks like and this is pretty similar Action Center is sent flow and the ID is content so yeah that's basically it then we're nearly coming to the end or actually we are coming to the end so I hope that you enjoyed this tutorial and I look really complicated but again I will put all the examples that I just showed you in the description box below if you enjoyed this tutorial give it a little thumbs up because it really helps me a lot an

d be sure to subscribe to this channel if you want to see more tutorials like this. The next tutorial is also going to be really cool it is about the ManyChat Pixel so you can add a pixel to your website and then you can also trigger floats when someone is visiting a certain page or maybe even clicks a certain link or clicks a certain button so that's also gonna be really cool you see the tutorial here on screen right now so I'll see you in the next tutorial