action for you tonight thousands of consumers across the country complained their newer model samsung refrigerators cannot stay cold and some say they've spent months fighting for repairs or just a refund i-team investigator jackie callaway found complaints about certain units are behind a class-action lawsuit see i have some ice packs here these are like now soft person i mean actually use this as broken freezer as a spice rack so now the top drawer i'm just using it as a storage unit the famil
y paid over two grand for the unit in 2015. persona said the freezer died this past august he paid the first repairman 250 for a fix it started working again that lasted exactly two days then this consumer paid a samsung repairman over three hundred dollars but after several visits that included replacement parts it's it's broken it still did not cool down persona belongs to a facebook page filled with angry consumers some of the 80 000 members post pictures and videos of their fridge problems a
nd demand the company recall the appliances for defects and safety reasons i pay twenty seven hundred dollars total with the warranty and the taxes many of those complaining like virginia kirchner who bought her unit in 2013 say either the ice maker doesn't work and or the unit doesn't stay cold even after multiple attempts at repairs my samsung would show 34 degrees on the outside inside it was 65. thousands of consumers across the country have complained to the better business bureau and the c
onsumer product safety commission some reports involve people getting sick from spoiled food i contacted samsung for answers in this email the company states our customers are a top priority and we are here to help each situation is unique and we stand by the millions of samsung appliances in use across the country people are getting sick tom o'shea is a samsung owner and moderator of that facebook page medicines are going bad breast milk is going bad and food is going bad the company and the co
nsumer product safety commission have not announced a recall a spokesperson for the commission said in an email we could not discuss if we plan to recall a product or not we would like to know as a group why our government is not recalling potentially dangerous things that are in our house samsung also faces a class action lawsuit alleging the ice makers are defective it lists more than 20 models court documents allege samsung knew about the defects for years and has taken no action to repair or
replace them in the 74-page response filed with the court samsung asserted that none of the plaintiffs ever made a timely warranty claim much less ever had any such claim denied how to start the process of getting your money tom o'shea has made youtube videos to help people get refunds samsung confirms it is working with o'shea to help people who've complained on the facebook page we've gotten 7.8 million dollars in refunds damages and exchanges in virginia's case she said samsung did offer a p
artial refund and after our contact with the company they settled persona's claim if you're having trouble with any appliance you can report it to the consumer product safety commission at saferproducts.gov i'm jackie callaway taking action for you
Comments
You know the funny thing? The fridge in the basement is 30 years old and it still works.
Our parents and grandparents owned the same appliances for 30 years. If something went wrong, the repairman came to fix it. This crap is made to past a few years, and then force you to buy service agreements or new ones to make them rich and you poor.
Our Samsung refrigerator has plagued us with random loss of temp for two years! Samsung just about made a grown man cry jumping through their hoops to get a refund. And the refund was far less than the retail price for the original unit. Our household has a lifetime ban on Samsung now.
I wish I read these comments before my husband and I purchased their "higher end" fridge that broke down in a little over 1 year. We could buy 2 units of simpler type of fridge from another company with no problem perhaps over 5 years. Learned our hard lesson being faced with their bad customer services and our melting food items. Sad, and angry now, but we are ready to move on.
Wow! I’m so sick of these companies who say they care about their customers but not doing a thing about it!🤬
I refuse to buy any Samsung product ever again, I own one of these junk refrigerators and they have lost me as a customer because of how we were treated by Samsung trying to get fixed.
I’m literally at Best Buy as we speak to return our fridge. The refrigerator part literally freezes everything. We’ve have FOUR people come out to look at it and nothing changed
I would avoid buying Samsung at all cost. Got myself refridgerator that makes sounds louder than my 21 year old refridgerator and customer service is simply terrible. They claim it is feature rather than bug and basicaly told me that they dont care at all about noise and my satisfaction. Feel free to Youtube it and think is this device something uou want in your house Avoid Samsung at all cost
We purchased a beautiful 28 cu ft French Door Samsung with dual icemakers (1 up top in fridge and 1 down bottom in freezer). The top ice maker quit approximately 3 years after we purchased fridge. Thankfully, we purchased the extended 5 year warranty which allowed the repair man to come 3 - 4 times with replacing the whole ice maker as the final resort. Still did not make ice. Fast forward to less than one year after the 5 year extended expired (still not making ice) and the beautiful, like brand new 5.5 to 6 year old fridge is sitting on our deck waiting to be hauled off to the dump. It completely died after making some very strange noises. We were so discouraged after spending several thousand dollars on it that we went to HD and purchased a $600-$700 old fashioned style Frigidaire after getting sage advise from a veteran kitchen cabinet designer. She told us Samsung and LG are one of the worst appliances on the market for longevity and are only getting worse. We will never buy Samsung again.
I spent $3500 for a Samsung refrigerator in July of 2018. Today June 15th, 2022, I had mine hauled off as scrap metal. The repair tech told me 1900$ to replace the compressor that broke after less than 4 years.
We had the same situation happen to us. After having to pay over $400 for the first service guy to fix out SAMSUNG REFRIGERATOR, NOW it just wont stay cold enough to keep food on either side. It was problem after problem. I contacted Samsung multiple times, and we got NO help. WE WILL NEVER BUY A SAMSUNG REFRIGERATOR OR APPLIANCE AGAIN. BUYER BEWARE!!!!!!!
My sister had 3 Samsung items in the house: a washing machine and 2 computer screens. Only one screen is working properly. 2 out of 3 items were faulty. The probability for faulty stuff is quite high.
Wow I thought I was the only one having these issues with the same brand and model refrigerator! Icemaker has been not working ever since we first bought it about 3 to 4 years ago. This is a very frustrating situation with the refrigerator over all.
Add me to this horrific experience. I wish that I never laid eyes on a Samsung refrigerator. I thought they were the best ever, but now I would advise anyone NOT to purchase Samsung. Sad thing is I have Samsung everything. ( Complete nightmare with my refrigerator)
I can’t believe how the authorities don’t want to do anything with this, 🤬😡😤
Good phones Bad refrigerators
So ridiculous. Literally the worst company to deal with ever. Our fridge is 6 mos old and it gets so hot on the outer box, randomly, that you can't touch it. Samsung can't find a problem. We sent videos and everything. Burning smell stinks up the house. Samsung specialty claims is a joke. They seriously do not care at all. Last night we finally gave up and purchased a new refrigerator for our sanity..lesson learned. They lost us as a customer for life. Electronics, cellphones, appliances...DONE
When I bought my house a year ago, it came with a "suite" of Samsung appliances. The dishwasher died last summer, replaced by an American brand. The electric range burners work intermittently and the controls are both confusing and difficult to modulate. My fridge makes ice when it feels like it and the freezer is so cold that the ice cream is like a brick, even at the warmest setting. Terrible products.
My defrost coil heats, but gets too hot (400+F), so any melting ice dripped on the defrost heating element and instantly evaporated. This caused high humidity in the refrigerator, and thus contributed to once again icing up the coils, rather than the water dripping into the hole. My fix was to add a $5 12v temp controller to the 12v line that turns on the defrost heating element, and set it to cycle off and on to keep the element closer to 200F. Now humidity stays 40% to 60% vs 80 to 100%. The coils stay defrosted without build up, and it stops the viscous high humidity cycles that end up freezing to the fan. If the element temperature is limited to a lower temp, it won’t fail as often. Drip water drops on your 400F oven element to see what is happening as a test, then try again when set to under 200F.
My refrigerator makes knocking sound, twice, every five seconds. It did this for four days, and quit working altogether. Everything in the freezer and refrigerator, I had to throw out. I called a repair person, they unplugged it, plugged it back in, and it started cooling again. That was about two months ago. Now, it is making the knocking sound again.