Well if you've ever opened a new bank account,
applied for a credit card or or maybe an insurance policy, you would have definitely filled up a
KYC form. "Know Your Customer" form. Right. So what's the KYC equivalent when it comes to team
management or people management. Just like Banks and insurance companies and credit card companies
and Loan Companies collect information about their customers and they get to know their customers,
as a business owner, do you get to know your people? How m
uch do you really know about your
employees? How much do you really know about your team members? If you don't know about them, you
don't care about them. Because we call it Human Resources, but humans are more than resources.
So I like to associate or refer to teams and employees as people and not like human resources.
They're not just resources. Right they are people and you know and you care about people, if you
get to know about people, right like what do they like, what are the dislike
s uh what are the
medical conditions, pre-existing conditions that they have? Who are there in their family? Their
parents, their spouse, their kids, their siblings. What do they like to do in their free time? Their
educational background. What subject did they like studying the most? Was it mathematics? Was
it physics, was it English, was it literature? All these tell you a lot about their personality,
their likes and dislikes. That also helps you Define the roles and responsibilities beca
use
you would like to give them responsibilities that they enjoy doing, right. For example
somebody who excelled in art classes at school or at University would do well working in your
content creation team, full-time or part-time. But somebody who never enjoyed crafts or Arts
would not be the right person when it comes to maybe creating designs for your social
media profile or for your blog. You need to understand and know your people, one to give them
responsibilities that they enjoy and
once they enjoy doing something they'll be able to give you
the best results. Second you'll be able to care about them once you know where they come from, for
example how do they travel to work? Right, do they have their own car or own bike or they travel
by shuttle or bus or a rickshaw. You need to understand that because what if it's been raining
for the, for the weekend and Monday morning again it's raining and you expect them to reach office
on time because you travel by car, but they
don't. So are you being insensitive to them if they
arrive office, let's say half an hour late? You won't be able to say something if you don't
understand the context. So you need to understand the kind of challenges that they face working
for you, coming to work and showing up every day. Or even when it comes to hybrid work, not
everybody has homes where they have a separate dedicated place for setting up their home office.
So you would see a lot of employees especially the junior employee
s or employees who come from Modest
backgrounds, are not comfortable having the video on when they are having these conference calls
on Zoom or Google meet. Because they are shy, they don't want everybody on the video call to
see their homes, because it's not as classy or state of the art like you or the business owner
or the customers. You need to understand that. You need to understand the challenges that they
face while trying to deliver at work every day, trying to stay inspired, trying
to stay motivated.
So spend some time to get to know your people once you get to know your people you'll be
able to care about them you'll be able to work towards their betterment their growth and that
is what will help you grow your business as well
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