The way that the whole industry is pivoting towards generative AI, naturally, everybody
wanted to build, various applications and
customer experiences. Our customers were asking for that, and because of that, we pivoted
our strategy towards the generative AI applications. We had this good strategic
partnership with AWS, which enabled us to quickly go to market with generative AI use cases in a safe way across our entire application suite. We've been using the EC2
Compute Instances for a bunch of
our use cases in our Hyperforce public cloud infrastructure. We jointly built together new inferencing services, as well as leveraging the large language models through SageMaker Jumpstart. And now, recently we started
using Amazon Bedrock. We're pretty excited with a
bunch of new announcements of Amazon Bedrock and look forward to using
more of that service. So we have been able to introduce the generative
AI capabilities across our entire application suite. Customers who use our
sales product
s are now able to spend more time with
their customers instead of Same on service customers, instead of spending
time summarizing a case or replying to- searching for answers in the knowledge
base, they're able to leverage the solutions that we provide much faster. So a lot of our customers
have been able to benefit by this technology that we've introduced.
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